The customer is always righteous.

From the Merriam-Webster:

righ·teous |  \ ˈrī-chəs 1: acting in accord with divine or moral law: free from guilt or sin

Sometimes working at the bar feels like I’m an artist. Creating cocktails in front of guests, making them beautiful and delicious, with the glow of their anticipation beaming around me. And sometimes… it feels like I’m a teacher in a classroom with spoiled unruly children.

Usually, one sharp look helps to set the tone of “mutual respect, or nothing for you”, and sometimes guests come in with high spirits, as in they have previously indulged in all the spirits before coming to my bar. So my subtle methods fall on blind eyes and deaf ears.

Cute list of comments:

  • My glass has a hole in it. It is defective.
  • Just make me 3 drinks now, judging by the speed at which you are serving me.
  • Here -throws cash- shots, make it happen.
  • Did you put any liquor in this?
  • 3 guys after 25 beers and 3 hours of loud barking -“I’ll take the check boys, I got you. Wait for wtf? 100$?!?!?!! How in the h… wasn’t this the complimentary hotel bar? How dare you charge this? You should feel ashamed. This is scandalous”.

Ah yes. All good fun. And you would think to work the bar at an expensive fine dining restaurant would mean I get more educated clientele, which to be fair, I usually do, but sometimes I get these jewels which not only “entertain” me, but also bother these aforementioned better-behaved guests.

The higher the level of intoxication, the more righteous the guest becomes in justifying all kinds of unjustifiable behavior. And let’s be real, we have all had one too many, making fools of ourselves, not remembering the night before. And hopefully our bartenders will forgive us, we will apologize, we will make it up to them and be good self-aware human beings for the foreseeable nights following the unruly one. We will willingly abandon any righteous thoughts which will trick us into believing such behaviors acceptable.

I get a guest at the bar who yanks the manager and barks at him. “Well! That salad I got to go was truly awful. The romaine is the whole leaf, you expect me to cut romaine. But I’m here to buy some green tea shots for my friends so let me do this for them. He comes, brings his friends, who are nice, and inhales 2 shots and 2 mixed drinks in 15 minutes. He drinks his drinks and his friends’ drinks. He refuses water. He reaches his peak drunk level in record time. He decides to try and hit on a girl who is with TWO other guys in the bar. He comes at her like it’s only the two of them. One of those guys is 99% ready to kick his ass. I grab his drink, put it in a To-go cup for him (Savannah street drinking laws) and cordially invite him to continue his journey elsewhere. I look at his friends with Panic/pleading because this guy is cursing and yelling and about to get his ass kicked. I bang my beer key in the bar to get his attention. He gets it. He proceeds to YELL full force facing the restaurant from the bar “I AM GETTING KICKED OUT OF THE BAR EVERYONE!” Making his grandiose exit, like a glorified asshole who everyone was loving, and now the fun is over.

Silence.

The manager runs over seeing what all the screaming is about.

Other observing bar patrons applaud my decision of asking this gentleman to leave.

The customer is always right? What is all the other customers are suffering from the lack of self-awareness of an unruly customer? Maybe all dignified and self-aware guests will get all the best treatment and always be right, since they have us hospitality folks on their side.

Be kind and compassionate, and the world is yours. Good night, and indulge with caution 😉. Cheers

2 thoughts on “The customer is always righteous.

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